Delivery & Returns

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Order on Sunday at 5pm and the laws of physics dictate that you won't get your order by Monday at 9am. That said, we will try to get your order to you as soon as we can. And we're going to re-watch Back to the Future just in case we've missed a trick.

Delivery

Postage and packing is at a flat rate (£4.95 for UK mainland orders) unless an offer applies (currently free shipping on UK mainland orders over £40 value) and we ship worldwide. We don't aim to make money on postage but we ONLY send by tracked/signed for services, usually using a recognised courier. This means that carriage can be quite expensive on international orders; domestic retailers of our products may be able to offer a faster, cheaper service - and some products simply won't be economical to ship.

Dodo Parcel

 

We strive to deliver your purchase to you as soon as we can; in many cases this will be the next working day. However please allow up to three working days for delivery of UK orders before contacting us. For European orders, please allow fourteen days from the order date. For Rest of World orders, please allow twenty one days from the order date.

Note that - in normal circumstances - no discount will be given for delivery to tax free destinations (the tax rebate will be used to cover additional postage and administration costs).

 

All products will be sent by registered post or courier.



No responsibility can be accepted for delivery to an incorrectly submitted address or if the delivery is not clearly signed for by the purchaser.



Please refuse damaged items, or if inadvertently accepted, notify us immediately of the damage and take photographic evidence; the goods will need to be returned to us before replacements can be sent. SkittleDelivery

Returns

If you are not 100% happy with your purchase, you may return it within fourteen days for a replacement product of the same type or value, or a full refund, excluding return carriage costs. This does not affect your existing statutory rights.

 

Machine polishers have a 2 year warranty from the date of purchase. If you have a problem with your machine within that time, please send it back with your name, email, telephone number and daytime delivery address inside the box. Please also include a copy of the original invoice (or reference to the date of sale/invoice number) and a brief description of the fault. Send by economy signed-for packet service to: Dodo Juice Returns, Unit 28 Golds Business Park, Jenkins Drive, Elsenham, Essex CM22 6JX, UK. We will inspect machines usually within 24 hours of receipt and then repair, replace or refund, as necessary, should a warranty fault be found. Wear and tear, customer damage etc. are not warrantable issues and repairs would have to be paid for in these instances (max repair charge currently 35 GBP plus VAT plus return carriage). 

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